Frequently Asked Questions

What kind of products do you offer?
- We specialize in creating unique, custom pet-themed products such as personalized blankets, T-shirts, phone cases, and more. Each item is crafted with care, ensuring a one-of-a-kind representation of your beloved pet.

How does the customization process work?
- It's simple! Choose the product you like, upload a high-quality photo of your pet, and add any specific notes or customization requests. Our team of professional artists will then create a custom design, which will be sent to you via email for approval before we proceed with printing and shipping.

What are the photo requirements for custom designs?
- We require clear, high-quality photos to accurately capture your pet's likeness. Blurry or low-resolution images may affect the quality of the final product.

Can I add my pet's name to the product?
- Absolutely! You can personalize your product with your pet's name or any other text by entering it in the notes box after uploading your photo. Please see if the product does have this option.

What are the shipping options and times?
- We ship from the USA and offer standard shipping options. The shipping time may vary based on your location and the specific product. Custom products generally take a few days for design approval and additional time for printing and shipping.

Do you ship internationally?
- Yes, on most cases. Please check our shipping policy page for any updates on international shipping.

What is your return and exchange policy?*
- Due to the custom nature of our custom products, we do not accept returns or exchanges unless there is a defect in the product. Please contact us immediately if you encounter any issues with your order.

Can I request specific design elements or colors?
- Yes, you can specify design preferences such as background colors or other elements in the notes section when you place your order. Our artists will do their best to accommodate your requests.

How can I track my order?
- Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order's progress.

What if I need to make changes to my order?
- If you need to make any changes to your order, please contact us as soon as possible. We can accommodate changes before the final approval of the design.

For any other questions, please feel free to contact us.